Claim certification

[monicaszabo987451 (Monica Szabo)]

Hello everyone,
I finished the projects, I showed the solutions , I clicked on the -Agree-button for accepting the academic honesty policy but still I got a message:

“You must first accept our academic honesty policy”

I don’t know what to do next for getting my certificate.
Thanks a lot.

[matthewrawlin2592434 (Matthew Rawlings)]

This may sound like a stupid question, but what happens if you click on Accept our Academic Honesty Policy under Claim Your Certification?

I can’t investigate because mine is already checked. If yours is checked, you might want to either open a thread on their forum, or email their support. Sounds buggy!

ETA: I doubt an extension could be causing this (although I’m not sure). I would email support with some screenshots if I were you

[seaweedknight (Ki)]

I did mine from under my ‘profile’ option rather than the course part

[monicaszabo987451 (Monica Szabo)]

These are the feedbacks I got. I can’t change the profile settings and page checkers are gone when I return back.
Many thanks .

[seaweedknight (Ki)]

You have set your 4th last option for ‘my certifications’ to private. You have to keep it to public like it says and then try to claim the certification once. I hope that it will work then.

[monicaszabo987451 (Monica Szabo)]

Thanks again.

I don’t know what is happening.Now the links are unchecked after being checked before.

[monicaszabo987451 (Monica Szabo)]

After the timestamp of the three screenshots I’ve taken ,
it’s clear that results are not persistent.
Is there any technical problem? because I don’t know what I’m doing wrong. I’m confused.
Sorry for disturbing.

[seaweedknight (Ki)]

You’re not disturbing! The forum is for help. If your account is synced (which it probably is), you can try a different browser once or like Matthew said, put it on the forums at freecodecamp .
I apologise for not being able to help, maybe someone more equipped than me can figure it out.

[deborahsalves (Déborah Salves)]

Besides a different browser, as @seaweedknight suggests, maybe try accessing it on a private tab. With me (Chrome) I find that the cache sometimes gets in the way, like, I’ve update stuff, but it’s still showing me an old, cached version!

[monicaszabo987451 (Monica Szabo)]

Thank you, all for helping. I received my certificate. I changed the browser and I could claim it.
Best regards.

[matthewrawlin2592434 (Matthew Rawlings)]

Great!

Out of curiosity, which browser were you using and what did you change to?

[monicaszabo987451 (Monica Szabo)]

Hello Matthew,
When I couldn’t claim the certification I used Safari and when I finished the procedure I tried with Chrome.
Best wishes.

[davidturner2608113 (David Turner)]

I just got mine, and I used Chrome.

[monicaszabo987451 (Monica Szabo)]

Be happy Congratulations!

[yogeshT9039 (yogesh Tiwari)]

Can you show you @monicaszabo987451 show your certificate .

[davidturner2608113 (David Turner)]

Here is my certification.

[monicaszabo987451 (Monica Szabo)]

Hello David,
Did you download your certificate?
Or you took a screenshot?
Thanks.

[monicaszabo987451 (Monica Szabo)]

Hello Yogesh,
My certificate

[davidturner2608113 (David Turner)]

I took a screenshot.

[monicaszabo987451 (Monica Szabo)]

Thanks for answering.